Contact us
Questions about which fabric suits you, your order or your delivery? We are happy to help.
A person on our team answers this, seven days a week, and usually within one business day. If you are choosing between the mulberry silk and the polyester satin, tell us how you do laundry and we will give you a straight answer.
If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Track Your Parcel page.
Company information
Full, transparent business details, so you always know exactly who you are buying from.
- Company nameFlair Silk Company, a division of BuyFactory Direct Pty Ltd
- ABN30 656 628 938
- Australia administrationSuite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia
- Phone+66 98 391 3877
- Emailtheteam@customersupport.care
Orders over $90 ship free with tracked delivery (a flat $27.50 applies below that). See Refunds & Returns and Shipping for the full details.
Frequently asked questions
How do I contact you?
By email, answered within one business day. There is also an international call centre number in the footer.
Where should I look before emailing about an order?
The Track Your Parcel page. Tracking numbers are issued once a parcel ships, not when the order is placed.
What should I include when I email about an order?
The order number and the email address used at checkout.
What is the postal address?
Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153.
Is there a shop I can visit?
No. The address is an administration office, not a shop floor.
Who is the legal entity?
Flair Silk Company Australia is a division of BuyFactory Direct Pty Ltd, ABN 30 656 628 938.
When will I get a tracking number?
Once the parcel has shipped. Handling takes 24 to 48 hours before that.
How long does delivery take?
5 to 7 days across Australia after the handling time.
Can I change an order after placing it?
Email as soon as you can. Once a parcel is picked and labelled it is usually on its way.
Do you answer at weekends?
Email is monitored, and a reply within one business day is what we aim for.
Can I ask a question about fabric before buying?
Yes, and we would rather you did. Every product page names its own fabric and momme weight, and if something is still unclear that is worth telling us.
Do you take phone orders?
Ordering is through the website. The call centre number is for questions.