Tracked delivery anywhere in Australia. Free on orders of $90 or more; below that the only method offered is Express Delivery at $27.50, which is also available above the threshold as a paid upgrade. Allow 5 to 7 days, after a 24 to 48 hour handling time. We ship within Australia only, and every price includes GST.
You have 15 days from purchase to change your mind on an unused item in its original packaging, with proof of purchase. That is our own policy rather than a statutory right, because Australian law gives no cooling-off period for an online purchase. A change of mind return carries a $29 handling charge, you cover the return postage, and the original delivery charge is not refunded. Refunds are processed 24 to 48 hours after we receive the item.
If it arrives faulty, damaged or not as described, we put it right at no cost to you under the consumer guarantees in the Australian Consumer Law, return postage included. Those guarantees cannot be excluded and nothing on this page limits them; where the failure is major the choice between a refund, a replacement and a repair is yours.
Wash the embroidered case exactly as you would an unembroidered one.
Embroidery OnlyBuy the pillowcase as well
Adds 2 To 3 DaysOn top of normal handling
Thread MatchedTo the case, unless you ask
One Name Per LineAdd one per case
About this product
The embroidery, not the pillowcase.
Add a name to a silk pillowcase you buy here. Two to three days on top of the usual delivery time.
This line is the embroidery only. Ordering it on its own sends you nothing.
Add it alongside a pillowcase and the name is stitched onto that case before it ships. Put the name in the order notes at checkout, or reply to the confirmation email with it.
It adds two to three days to the usual handling and delivery time.
An embroidered case is made to your instruction, so it cannot come back for a change of mind. The consumer guarantees under Australian Consumer Law still apply if something is wrong with it.
This is a service rather than stock. It puts an embroidered name on a silk pillowcase you buy from this store, and nothing ships against it on its own.
Tell us the name in the order notes at checkout or by replying to the confirmation email. If it will not fit we will email you before anything is stitched.
It goes on the front face of the case near the open edge, in a thread matched to the case unless you ask for a different colour.
Allow two to three days on top of the usual handling and delivery time.
Because it is made to your instruction it cannot be returned for a change of mind. That does not affect the consumer guarantees under Australian Consumer Law, which apply if something is actually wrong with it.
Still deciding?
Not sure yet? That is fine.
You can change your mind. You have 15 days from purchase on any unused item in its original packaging. That is our own policy rather than a statutory right, because Australian law gives no cooling-off period for an online purchase, and we would rather say so than imply a right you do not have. A change of mind return carries a $29 handling charge and you cover the return postage.
If it turns up faulty, damaged or not as described, that is on us. The consumer guarantees in the Australian Consumer Law give you a repair, a replacement or your money back, and where the failure is major the choice is yours rather than ours. We pay the return postage and nothing on this page limits any of it. Read the detail on our refunds and returns page, or ask us anything before you order.
No. This line is the embroidery only. Buy the pillowcase you want as well, and the name is stitched onto that case before it ships.
How long does it add to delivery?
Two to three days on top of the usual handling and delivery time.
Where do I tell you the name?
Add the name in the order notes at checkout, or reply to the confirmation email with it.
How many letters can I have?
A first name or a short phrase. If it will not fit we will email you before anything is stitched.
Can I monogram more than one case?
Yes. Add one of these lines for each case you want embroidered.
What colour is the thread?
We match the thread to the case unless you ask for something else.
Where is it stitched?
On the front face of the case, near the open edge.
Can it be returned?
An embroidered case is made to your instruction, so it cannot be returned for change of mind. The consumer guarantees under Australian Consumer Law still apply if something is wrong with it.
Can I monogram a sheet or a bonnet?
This line is for pillowcases. Ask us before ordering if you want something else embroidered.
Will it change how I wash the case?
No. Wash it exactly as you would an unembroidered case.
Is the price per case?
Yes, one embroidered name per line.
Can I order this on its own?
You can, but nothing ships. It is a service added to a pillowcase order.
How much is delivery?
Free across Australia on orders of $90 or more. Below that it is $27.50. Allow 5 to 7 days after a 24 to 48 hour handling time.
Do your prices include GST?
Yes. Every price on this site includes GST, so the figure on the product page is the figure you pay.
How do I wash it?
Cold water, 30 degrees or below, hand wash or a gentle machine cycle in a mesh bag. Use a detergent with no enzymes and no bleach. Air dry out of direct sun and keep it out of the dryer. Iron on the lowest setting if you iron it at all.
Can I put it in the dryer?
No.
Can I iron it?
On the lowest setting, and only if you want to. Silk creases less than cotton and most of it drops out overnight.
What detergent should I use?
A liquid with no enzymes and no bleach. Enzyme detergents are designed to break down protein, and silk is a protein fibre.
Will it pill?
Long-fibre mulberry silk resists pilling better than short-staple fabrics, and a gentle wash keeps it that way.
Will the colour fade?
Dry it out of direct sun and it holds its colour. Sunlight is what fades silk, not washing.
Does it shrink?
Not in cold water on a gentle cycle. Heat is what shrinks silk, so the dryer is the thing to avoid.
Do you deliver outside Australia?
This store delivers within Australia. Flair Silk has stores in other countries and the footer links to them.
What payment methods do you accept?
Card payment through Stripe, and PayPal. Those are the two methods at checkout.
How do I track my order?
A tracking number is emailed as soon as the parcel ships. There is a Track Your Parcel page in the Company menu.
Can I return it?
Within 15 days, unused and in its original packaging. The refunds and returns page sets out the detail, and the consumer guarantees under Australian Consumer Law apply on top of it.
Does this do anything for my skin or hair?
We describe the fabric, not an outcome. Silk is smoother than cotton, so hair and skin slide across it rather than dragging. We make no medical, dermatological or anti-ageing claim, and where you see one made about silk elsewhere it is usually not evidenced.
Do I need an account to order?
No. You can check out as a guest.
Can I change or cancel my order?
Email us as soon as you can. Once a parcel has been picked and labelled it is usually on its way, so the sooner you write the more we can do.
Do you have a shop I can visit?
No. This is an online store with no shop floor, which is part of why the prices are what they are.
Will I get a receipt?
Yes. A receipt is emailed after payment, along with an order confirmation.
The complete guide
How the monogramming works
2 min readFlair Silk Company
This line is the embroidery, not a pillowcase
Buying this on its own sends you nothing. Add it to an order that also has a
pillowcase in it, and the name is stitched onto that case before it ships.
Telling us the name
Put it in the order notes at checkout, or reply to the confirmation email with
it. If it will not fit we will email you before anything is stitched.
What it adds to the wait
Two to three days on top of the usual handling and delivery time.
Where it goes
On the front face of the case, near the open edge, in a thread matched to the
case unless you ask for something else.
Returns
An embroidered case is made to your instruction, so it cannot come back for a
change of mind. The consumer guarantees under Australian Consumer Law still
apply if something is wrong with it.
Tell us what you want it to do and how you do laundry, and we will tell you whether the silk or the satin is the better spend. Free delivery across Australia on orders over $90.
Monogramming sold by Flair Silk Company at flairsilk.com.au. This line is an EMBROIDERY SERVICE and not a product: ordering it alone ships nothing. Bought alongside a silk pillowcase from this store, it adds an embroidered name to that case, stitched on the front face near the open edge in a thread matched to the case. The name is given in the order notes at checkout or by replying to the confirmation email. It adds two to three days to the usual handling and delivery time. An embroidered case is made to order and cannot be returned for change of mind, though the consumer guarantees under Australian Consumer Law still apply. Prices include GST. Delivery is Australia wide, free on orders of $90 or more and $27.50 below that, arriving in 5 to 7 days after a 24 to 48 hour handling time. Returns are accepted within 15 days on an unused item in its original packaging. Australian law gives no statutory cooling-off period for an online purchase, and the consumer guarantees under the Australian Consumer Law apply separately and are not limited by that policy.
