Flair Silk Company Australia
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Shipping and delivery

Last updated 25 August 2026.

Where we deliver

Australia only. We do not ship overseas from this store. Flair Silk sells in other countries under the same brand, and if you are outside Australia one of those stores will be the right place rather than this one.

We deliver everywhere in Australia, including Sydney NSW, Melbourne VIC, Brisbane QLD, Perth WA, Adelaide SA, Gold Coast QLD, Canberra ACT, Newcastle NSW, Wollongong NSW, Hobart TAS, Darwin NT.

What delivery costs

  • Free on orders of $90 or more.
  • $27.50 below that threshold. It is the only method offered under $90.
  • There is no paid upgrade above the threshold. One delivery method, one price, and it is free once your order reaches $90.

The threshold is applied at checkout on the order value. You do not need to ask for it.

Every price on this site includes GST, so the figure on the product page is the figure you pay.

How long it takes

Allow 5 to 7 days in transit anywhere in Australia. That is on top of a 24 to 48 hour handling time while the order is picked and packed.

An embroidered pillowcase adds a further 2 to 3 days before the parcel ships, because the stitching is done first.

Delivery time varies by location, and a remote address will sit at the longer end of that window.

Tracking

You get an email with a tracking number as soon as your order ships. If it has not arrived, check the junk folder first, then email us with your order number.

For logistical reasons items in the same order may be sent in separate packages. More than one tracking number is normal rather than a mistake, and it is worth checking whether part of an order has already landed before reporting it missing.

If something goes wrong

Tracking that has not moved for more than one business day, a parcel that has not arrived, or a delivery marked as complete that is not on your doorstep: email theteam@customersupport.care with the order number and we will chase the courier. Under the Australian Consumer Law goods that do not arrive within a reasonable time are our problem to fix, not yours.

Who you are dealing with

Flair Silk Company Australia, a division of BuyFactory Direct Pty Ltd, ABN 30 656 628 938, Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia. Email theteam@customersupport.care.