Terms and conditions

Last updated 25 August 2026.

These are the terms you agree to by using this site and by ordering from it. If you do not agree with them, do not order.

Who you are contracting with

Flair Silk Company Australia, a division of BuyFactory Direct Pty Ltd, ABN 30 656 628 938, Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia. Contact: theteam@customersupport.care.

Prices and GST

All prices are in Australian dollars and include GST. The price shown on the product page is the price charged. Delivery is shown separately at checkout before you pay. We may change prices at any time, but the price that applies to your order is the one displayed when you placed it.

Orders

Placing an order is an offer to buy. We accept it when we dispatch the goods, and until then we may decline it, for example where an item is out of stock, where a price or description was obviously wrong, or where we cannot deliver to the address given. If we decline an order that has been paid for, we refund it in full.

There is no account to create: checkout is guest only, and your order confirmation email is your record of the order.

Product information

We describe every product as accurately as we can, and in particular we state on each product page whether it is silk or a satin weave in 100 per cent polyester, and the momme weight where it is silk. Colours can look different between screens. Where we do not publish a figure, the page says so rather than estimating one; if a detail matters to your decision, ask us before you order.

Delivery

We deliver within Australia only. Delivery is free on orders of $90 or more, and $27.50 below that. Allow 5 to 7 days in transit after a 24 to 48 hour handling time. Delivery times are estimates rather than guarantees, but goods that do not arrive within a reasonable time are our problem to resolve under the Australian Consumer Law. Full detail on the shipping page.

Cancellations, returns and refunds

An order can be cancelled until it ships, with a 12.5 per cent service and processing fee. After that, our change of mind policy gives you 15 days from purchase on an unused item in its original packaging, with a $29 handling charge and return postage paid by you. Full detail, including what happens when something is faulty or wrong, is on the refunds and returns page.

Your consumer guarantees

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded: they must be of acceptable quality, fit for their purpose and match their description. Where they are not, you are entitled to a repair, a replacement or a refund, and to compensation for other reasonably foreseeable loss.

Using this website

Do not upload or transmit anything through this site that contains malicious code, that is defamatory, obscene or discriminatory, or that infringes someone else's intellectual property. The content of this site, including its text, images and layout, belongs to us or to our suppliers and may not be copied for commercial use without permission.

Liability

Subject always to the consumer guarantees above, and to the extent the law allows, our liability arising from an order is limited to resupplying the goods or paying the cost of having them resupplied. See the limited liability and indemnity page.

Changes and governing law

We may update these terms. The version on this page when you order is the one that applies to that order. These terms are governed by the law of New South Wales, Australia, and the courts of New South Wales have jurisdiction, which does not affect any right you have to bring a matter in your own state or territory.